FAQ
The following list is aimed at helping you with any common questions or concerns with Allsparkx and our products. Please feel free to reach out to us at support@allsparkx.com if you have any questions not answered below and we assist you immediately.
Q: I Just made a purchase, how long will it be until my order ships out?
A: We are proud of our delivery speed and all orders placed will be shipped out within 24 hours of being placed (not including holidays and weekends). Tracking will provided to your email as soon as it leaves our facility.
Q: How long will it take to receive my order?
A: All orders are shipped via USPS 1st class mail from our office in Portland, OR . Expect to receive your order in 2-3 days on the West Coast and 3-5 days max on the East Coast. Express shipping will be added in the future if we get customers requests for a faster service.
Q: Do you have group buys for wedding/bachelor events?
A: Definitely! Simply email us at support@allsparkx.com and with order details and we will get a custom bulk order code over to you!
Q: How do I know when my Energon Plazma Watch Lighter is fully charged?
A: There is a blue light on the side of the watch casing where the charge port is, once that turns off your unit is fully charged.
Q: How do I use my Energon Plazma Watch Lighter?
A: Simply slide the Energon's face downward to reveal the plazma beam, then press the button on the watch case above the time adjustment dial to activate the 10 second Energon beam.
Q: If my Energon Plazma Watch Lighter catches onto my sweater or clothing will I catch on fire?
A: No, the Energon is designed with a 2 step activation process to prevent accidental plazma activation. Once the watch slides open you still MUST press the on button to trigger the plazma beam.
Q: Can I touch the Energon Plazma Watch Lighter heating element?
A: No. The plazma beam is 1,000 degrees of concentrated heat, burning will occur.
Q: How do I clean/maintain my Energon Plazma Watch Lighter?
A: Gently brushing the Energon's outlet prongs with an old tooth brush or similar soft bristle helps remove any debris and contaminants from use.
Q: When will more designs be available?
We are currently working on a wood background design and space invader style. More lighter designs are also in the works including our Plazma wear Hoodie with removable electronics for easy washing and Wallit!
Q: Is the Energon Plazma Watch Lighter waterproof?
A: It is water resistant but MUST NOT be submerged in water or else damage will occur.
Q: My Energon Plazma Watch Lighter is fully charged but it is not producing a beam?
A; Please contact us at support@allsparkx.com for a replacement.